Questions, answered.

You start a new log for the new employer. On Starter you keep one job open at a time, so you archive the old one first; on Pro you can run several at once. Either way there's no limit on how many jobs you have over a career, and your old entries stay with you.

Archiving closes a job's log to new entries, for when you've moved on. Your entries stay viewable and printable, and a retention clock starts before they're erased: six months on Starter, twelve on Pro, each with one six-month extension. We warn you twice and prompt you to export first.

No. Your Counterfile is yours alone, and we never share it. Your entries are encrypted while they travel and while they are stored, and uploaded files aren't stored with us at all: they ride along on the email to your inbox and are then deleted from our servers. The only way anything is shared is a Pro share link you create for someone you choose, and you can revoke it anytime.

They're attached to the cover-sheet email delivered to your inbox, then deleted from our servers. We keep the log of your entries as a searchable index; you keep the evidence. Nothing sensitive sits on our servers to be breached or subpoenaed.

Use a personal email you control, never your work email, since your employer can access that. Many people set up a dedicated inbox just for their Counterfile. On Pro you can also copy every entry to a second inbox, like your attorney's.

We never store recordings. You note that one exists and keep the file yourself; the app helps you send it to your own inbox so it sits with the entry. That keeps you in control and keeps anything sensitive off our servers.

Cancelling stops your subscription, and we don't keep your records once you're no longer subscribed. Your entries, job details, and Minifiles are erased, and any pending archived-log deletions are carried out at once, the same as deleting your account. Only a minimal stub remains: that an account existed and when it closed. Export anything you want to keep first, and cover sheets already delivered to your inbox are always yours.

Anytime. View and print your log from the Dashboard. Pro exports your entire history as a single polished PDF, and each Minifile exports on its own.